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Swiss Opening hours
  • Monday 9.00am - 5.30pm GMT
  • Tuesday 9.00am - 5.30pm GMT
  • Wednesday 9.00am - 5.30pm GMT
  • Thursday 9.00am - 5.30pm GMT
  • Friday 9.00am - 5.30pm GMT
  • Saturday 9.00am - 5.30pm GMT
  • Sunday 10.00am - 4.00pm GMT
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Book with confidence

We've always had flexible booking conditions, and in these unprecedented times we've gone one step further with our COVID-19 refund promise. Read on to find out more (please note, Polar voyages have different terms)*
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We'll offer you a refund if your trip is cancelled.

As highlighted by consumer champion Which? we're one of few adventure travel companies who've offered refunds throughout the coronavirus crisis on suspended trips.




Cash refund of any recoverable costs if you’re required to self-isolate due to COVID-19 and unable to travel.

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Transfer your trip free of charge up to 10 days before departure.

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While Explore feels like a small business, we’re actually part of a much bigger co-operative family. 


* Flexible terms apply to all trips apart from Polar Voyages which have different terms.


Our recommended travel insurance provider, Campbell Irvine, now also offers cover for COVID-19 for UK residents.

If you’re diagnosed with Coronavirus whilst travelling overseas with this policy, all necessary medical emergency and associated expenses will be covered. Unlike many other policies, you’ll also be covered if you have to cancel your holiday if you are diagnosed with COVID-19 or if you have to quarantine by order of government or public authority (e.g. NHS England’s Test and Trace) based on their suspicion that you or your travelling companion, specifically have been exposed to COVID-19.
More about Campbell Irvine travel insurance

✓ Travel with confidence

As well as being confident in booking with us, you can be confident in travelling with us.

Discover the robust safety measures in place on our tours. 
Find out more

What happens if I can no longer travel?

We want  to be as clear as and as honest as possible about what happens if you decide to that you no longer wish to travel on your trip. Our booking conditions have details of the costs you’ll incur when you cancel - these charges depend on how long it is before your planned departure.

For non-UK passport holders you need to confirm your eligibility to travel before paying your Final Balance. Cancellations after this point may incur cancellation fees unless we are unable to operate the trip.
If you decide to transfer to another trip or date, rather than cancel, we can arrange that for you or issue a credit voucher for any monies paid, minus any irrecoverable costs, so you can decide the details later. Again, exact details are in our booking conditions.
When choosing to take a credit note or to transfer to another departure it is important to be aware that there are two kinds of cost which we may have incurred on your behalf. Those that form part of your deposit, which we refer to as ‘non-refundable deposits’ and costs that we incur closer to your departure date, known as ‘non-recoverable costs’. When you first make your booking, we may need to commit to certain services straight away to secure your trip. These might include paying for flights that need to be booked and paid for up-front, permits for activities (such as gorilla permits in Uganda or Inca Trail passes) or even costs to confirm specific accommodation at peak times. All of these costs will be outlined to you when you book, and will form part of your non-refundable deposit.
Closer to your departure, once you’ve paid your final balance, we’ll cover a number of other costs that we’re contracted to pay suppliers in anticipation of your arrival, the non-recoverable costs. Again, these can  include flights and rail fares, accommodation and permits. Should you no longer wish or be able to travel, there’ll be a sliding scale of how much we have already committed to and paid for. So the amount charged will depend on how close to departure you change your holiday. As a general rule, the nearer to departure the more we will have committed to, and so the less you will receive as a credit voucher.

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